Delivery Information
We aim to process orders as quickly as possible and provide reliable delivery throughout the United Kingdom.
Order Processing
Orders are usually processed within 1 business day after successful payment.
During peak periods, promotions, or periods of high order volume, order processing may take 1–3 business days.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Shipping Methods
Depending on the product type, package size, destination, and warehouse availability, your order may be shipped using one of the following carriers:
The final carrier will be selected based on the size of your order and delivery requirements.
Delivery Times
| Shipping From | Destination | Estimated Delivery Time |
|---|---|---|
| UK Warehouse | United Kingdom | 3–8 business days |
| China Warehouse | United Kingdom | 7–18 business days |
Delivery times are estimates and may vary depending on stock availability, courier operations, customs clearance, public holidays, and other circumstances beyond our control.
Warehouse Availability
We operate UK warehouse facilities in Leicester and London.
Whenever possible, orders are dispatched from our UK warehouse. If an item is temporarily unavailable locally, it may be shipped from another available warehouse, including our China warehouse.
Parts and accessories may also be shipped from China or another overseas warehouse depending on stock availability.
Northern Ireland Deliveries
Due to post-Brexit shipping arrangements, orders to Northern Ireland may be dispatched from our warehouse in the Czech Republic.
Split Shipments
If your order contains a 3D printer together with accessories, filament, replacement parts, or other products, the items may be shipped in separate packages.
This helps reduce the risk of smaller items being lost or damaged when packed together with larger equipment.
You may therefore receive multiple tracking numbers and packages arriving on different dates.
Tracking Your Order
All shipped orders include tracking information where available.
Once your order has been dispatched:
- You will receive a shipping confirmation email containing your tracking number.
- You can log in to My Account and select My Orders to check your order status.
- Tracking information may take some time to update after the parcel has been handed over to the courier.
If your tracking number does not show an update immediately, please allow the courier some time to scan and register the parcel in its system.
Delivery Address Requirements
Please provide a complete residential or business delivery address.
If you need to change your shipping address, please contact us at sale@creality3dofficial.com as soon as possible.
We can only change the delivery address before the order has been dispatched.
Frequently Asked Questions
Where will my order be shipped from?
Whenever stock is available, UK orders are normally shipped from our warehouses in Leicester or London.
If an item is unavailable at our UK warehouse, we may arrange shipment from China or another available overseas warehouse.
How can I check my order status?
After your order has been dispatched, we will send you a shipping confirmation email with tracking information.
You can also log in to My Account → My Orders to view your order status and tracking number.
Why hasn't my tracking information updated?
Tracking information may not appear immediately after shipment.
The courier may need time to receive, scan, and register the parcel in its tracking system. Please check again after the tracking information has been activated.
Can I change my delivery address?
Yes, provided your order has not yet been dispatched.
Please contact sale@creality3dofficial.com as soon as possible with your order number and the correct delivery address.
Once the parcel has been shipped, we may not be able to change the address.
Why did I receive only part of my order?
Some orders are shipped in multiple packages, especially when they contain a 3D printer together with accessories, filament, or replacement parts.
Items may also be dispatched from different warehouses depending on stock availability.
If your order has been split into multiple shipments, you may receive separate tracking numbers and the packages may arrive on different days.